I of course had the exact same problem - but three months after everyone else, so I would have thought that Dell Support would realize what the problem was, and what the required fix is, then add it to their repair decision-tree database. But, no - they used up an hour going the 'try this, try that' route and then eventually shipped me out a boot flash drive, which of course didn't help the problem. The follow up call to Dell was unsatisfactory and the technician was rude - the first question he asked was "Did you drop the computer?" Seriously? Blame the customer? Now, I've been without my laptop for three weeks and counting after shipping it back via FedEx Ground (it took a week to get to Houston). And this is after paying extra for Premium Support. I've bought nothing but Dells since 1997 (probably ten units altogether) but I am about to switch to something - anything - else for my next one. Maybe even an Apple....
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