Touchscreen of XPS 12

November 3, 2016, 2:05 pm

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Hi

The touchscreen of my Dell XPS 12 does not always work as it should. Often it does not swipe or even select. At these times it seems that a tap is like a right click. It didn't used to be like this for the first year or so that I have had it. I can't remember when exactly it started, but I think it might have been around the time I updated to Windows 10. I'm pretty disappointed that my laptop doesn't perform one of the major functions that influenced my decision to buy it.

I imagine other people have had the same or similar problem. Any help would be greatly appreciated.

Thank you!

Mark

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Dell 5510 - TPM disabled on Hard Reboot

November 3, 2016, 2:51 pm

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When deploying these units with Windows 10 Enterprise, TPM 1.2, and BitLocker, every restart/reboot would ask for the BitLocker Key. Upon researching the issue, it seemed to be related to a BIOS update these devices had not received. I was able to resolve this issue by decrypting the drive, disabling TPM and installing the Firmware, then re-encrypting and re-enabling. 

However, there is one instance where the BitLocker Key prompt still appears.

If you hold down the power button until the 5510 completely powers down, then power on the machine it will go to the blue BitLocker Screen.

(Simple workaround is to press the power button to turn off the machine and then press the power button again to power on the machine, which boots to the login screen).

However,
If you enter the BitLocker Key and proceed to log in, there is an interesting message displayed on TPM Administrator. The message is: Compatible TPM cannot be found. Compatible Trusted Platform Module (TPM) cannot be found on this computer. Verify that this computer has a 1.2 TPM or Later and it is turned on in the BIOS.

From this point, restarting the machine clears the issue. However, after researching this problem for weeks, I have not been able to locate any information as to why this occurs. 

TPM Manufacturer Information:
Manufacturer Name: WEC
Manufacturer Version: 5.81
Specification Version: 1.2

(Out of curiosity I entered setup after the power down to see if the BIOS menu recognized the TPM as being "on" and "activated."  Exiting the BIOS menu allowed the computer to boot to the log in screen.)

Any Ideas or Thoughts?

(The device in my possession is fully up-to-date per Dell's Website). 

Drivers Download No longer working

November 3, 2016, 6:00 pm

≫ Next: Inspiron 7000 Series 7559 Keyboard and Power Button Failure

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Go through: Support/Support by product:

enter the product ID will no long list the drivers for my laptop. Actually, all precision laptop, no matter which OS I select. DELL web site will not list the drivers. Only digital delivery service and OS imagine are listed under "Drivers & downloads" tab. Doesn't matter I select "auto detect" or "Find it myself".

anybody has the same experience?

Thanks.

Inspiron 7000 Series 7559 Keyboard and Power Button Failure

November 3, 2016, 8:33 pm

≫ Next: Dell warranty issue xps12 screen

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About once every month, my laptop keyboard will freeze up out of nowhere. It doesn't matter what I'm doing at the moment. However, at the same time, the power button also stops responding. In order to turn off my computer, I have to unscrew the panel under my laptop and unplug the battery cable. After re-plugging the cable in and rebooting, my laptop works fine... until the next time the keyboard fails and I have to do everything described above again.

I have attempted factory resets and system restores but nothing I have done seems to resolve the issue. I suspect that the issue may be related to the actual keyboard's hardware but I am hesitant about opening up my laptop unless it's actually necessary.

Anyone who has experienced this problem or has any insight would be greatly appreciated.

I can post specific specs if needed but here is a screenshot of some of my general specifications: i.gyazo.com/da92a4946a6acafa272ec0811f14c5e3.png

Dell warranty issue xps12 screen

November 3, 2016, 7:25 am

≫ Next: Enabled HAV & TPM in BIOS on Latitude E6420 - but WIndows 7 does not recognise it as enabled

≪ Previous: Inspiron 7000 Series 7559 Keyboard and Power Button Failure

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Sent my Dell XPS12 away under warranty having been led to believe Dell would replace the screen.

The monitor still has image retention problems & it turns out Dell didn't replace the screen !! They are now saying I'll have to pay for this as I'm now out of warranty. 

I'm extremely disappointed in the way they have handled my case - any suggestions ?

See emails below.

On 15 Jun 2016, at 09:30, UKI_TS_CONS_Notebook@Dell.com> wrote:

Hi 

 

Good day, no worries I will create the service request in the system. Please be reminded that all the data on the unit will be deleted, physical damage not covered in the warranty and please don't include the accessories during the collection. The repair usually takes 10-15 days, but we will do our best to expedite the process for you.You will receive a call from UPS to confirm the schedule of the unit collection. To track the status of the repair you can visit our website at www.dell.aftermarketrepair.com . You can also send me an email if you have question.

 Thank you and have a great day.

 Thank You for choosing Dell, 

Dell | Technical Support Specialist
For inquiries regarding the status of your Service Request, simply reply back to this email

--- Original Message ---

From: 

On 8 Jun 2016, at 11:46, <UKI_TS_CONS_Notebook@Dell.com> wrote:

Hi,

Good day, I checked the warranty of your device and it is still active. My advise is to send the unit in our depot for repair. To set your expectation the repair will take 10-14 days. All the data will be deleted and physical damage is not covered in the warranty. If you want to proceed, please provide your address, primary and alternate contact number.

Thank you

Thank You for choosing Dell, 
Dell | Technical Support Specialist
For inquiries regarding the status of your Service Request, simply reply back to this email

--- Original Message ---
From: >
Received: 6/7/16 3:25:03 PM CDT
To: UKI_TS_CONS_Notebook <UKI_TS_CONS_Notebook@Dell.com>
Subject: Re: [#Dell Support RequestXPS 12 9Q23##InWarranty#ARBR]

Bios is up to date - makes no difference. 

Regards,

On 7 Jun 2016, at 15:09,  <UKI_TS_CONS_Notebook@Dell.com> wrote:

Hi,

 

May I know if you have tried to install the latest BIOS update for the system?

If you have installed the latest drivers already and we still encounter the problem, the unit needs repair. We advise to send it in our depot for us to be able to fix the issue. To set your expectation, usually it will take 10-14 days.

 

Thank you.

Thank You for choosing Dell, 
Dell | Technical Support Specialist
For inquiries regarding the status of your Service Request, simply reply back to this email

--- Original Message ---
From: >
Received: 6/6/16 1:00:06 PM CDT
To: UKI_TS_CONS_Notebook <UKI_TS_CONS_Notebook@Dell.com>
Subject: Re: [#Dell Support RequestXPS 12 9Q23##InWarranty#ARBR]

It is the ‘burn in’ issue which has been documented extensively on the internet. I see the previous imagery as the screen updates. 

I understand Dell are replacing the affected LCD’s.

Thanks,

On 6 Jun 2016, at 17:19,<UKI_TS_CONS_Notebook@Dell.com> wrote:

Hi,

 

Thank you for your email, I apologize that you encounter a problem on your monitor. May I know the troubleshooting steps you have done so far?

 

Thank you.

 

Thank You for choosing Dell, 
Dell | Technical Support Specialist
For inquiries regarding the status of your Service Request, simply reply back to this email

--- Original Message ---
From:
Received: 6/5/16 6:52:24 AM CDT
To: UKI_TS_CONS_Notebook <UKI_TS_CONS_Notebook@Dell.com>
Subject: [#Dell Support RequestXPS 12 9Q23##InWarranty#ARBR]

BEGINTechnicalSupportREQUEST 

SubjectLine

[#Dell Support RequestXPS 12 9Q23##InWarranty#ARBR]

BEGINIssueCategories 

CS_IssueCategory	Monitor
ProblemDescription	monitor is ghosting - know problem requiring lcd replacement
ErrorMessage
RecentChanges
Troubleshooting
Diagnostics

BEGINProductInformation 

CS_ServiceTag	xxxxxxx
CS_SystemFriendlyName	XPS
CS_SystemLabel	XPS 12 9Q23
ShipDate
CS_OperatingSystem	Windows 10
CS_OperatingSystemVersion	Windows 3.x_ALL

Enabled HAV & TPM in BIOS on Latitude E6420 - but WIndows 7 does not recognise it as enabled

November 3, 2016, 12:15 pm

≫ Next: Drivers for Inspiron 5748

≪ Previous: Dell warranty issue xps12 screen

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Just posted this in Desktop  by mistake so reposting here

Microsoft HAV Detection Tool reported HAV not enabled

So I went into BIOS settings, enabled all 3 Virtualization options, and noticed that one of them indicated TPM also required.  Enabled TPM and selected Activate.

Then rebooted, and re-ran HAV Detection tool

Still indicates "not enabled" 

Any ideas?

Drivers for Inspiron 5748

November 3, 2016, 1:21 pm

≫ Next: Issue about my new inspiron 15 3000 series

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There are no drivers under download section for inspiron 5748, typed my service code in and pressed show all drivers but there is only one application and no drivers for any OS. Tried diffirent browsers too. How to say that this is the WORST laptop I've ever owned, never ever had this many problems with any laptop in my life, my god I am angry.

Issue about my new inspiron 15 3000 series

November 3, 2016, 4:54 pm

≫ Next: flickering screen

≪ Previous: Drivers for Inspiron 5748

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I bought my new laptop 2 days ago when I connected it to wifi from my mobile it will get stuck then i have to restart it by long pressing power button

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flickering screen

November 3, 2016, 8:33 pm

≫ Next: dell precision m4700 dock problems

≪ Previous: Issue about my new inspiron 15 3000 series

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hello. I have a dell inspirion 13 7000 series and have been experiencing A LOT OF FLICKERING. 

I looked at previous post and attempted to change my battery saving options, doing some kind of screen test, and more. It's starting to get really frustrating when I have a lot of reading and work to do for school. 

If I can get any advice it would be great, if not I am going to a tech center at school or geek squad at best buy. 

dell precision m4700 dock problems

November 3, 2016, 9:17 pm

≫ Next: Upgrade RAM on Dell 14 3446

≪ Previous: flickering screen

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i have a dell precision m4700 and an e-port plus with usb 3.0 dock (k09a). nothing happens when i put the laptop on the dock. nothing lights up. the laptop doesn't charge. i've used both a 240 watt power adapter and the 180 watt power adapter that comes with the m4700. any ideas?

Upgrade RAM on Dell 14 3446

November 3, 2016, 11:53 pm

≫ Next: Dell Latitude E6420 shows wrong battery percentage

≪ Previous: dell precision m4700 dock problems

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I Have a 2 year old laptop with 4gb Ram when i purchased and came to know that my ram is up-gradable to 8gb.is it safe to do so?and how to do it>?will Dell service center do that for me?

My laptop is Dell 14 3446 with i5-4210U 4gb Ram 500 GB hard disk

Please provide suggestions

Dell Latitude E6420 shows wrong battery percentage

November 4, 2016, 12:09 am

≫ Next: Inspiron Gaming 7566 M2. SSD selection query

≪ Previous: Upgrade RAM on Dell 14 3446

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Hey, I have a dell latitude E6420. I was using laptop and doing my routine work and then i got notification that 7% battery is remaining,Plugin the charger.. While there was 67% Charging was remaining (1Hr 9min estimate) .And ligh was also blinking orange.Then laptop shutted down automatically.

Battery Information in BIOS are follows

Health= Low

AC ADAPTER= 90W

Kindly help and give suggestions..

Inspiron Gaming 7566 M2. SSD selection query

November 4, 2016, 2:13 am

≫ Next: XPS 12 will not turn on Fully

≪ Previous: Dell Latitude E6420 shows wrong battery percentage

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Hello folks.

I want to buy a bigger SSD than the one supplied.   Looking at the specs in the manual via lookup the service tag, it says

Solid-state drive

One M.2 drive (SATA or PCIe/NVMe)

I seem to recall some fuss about the bus type needing to be one or the other.   What is currently the best bus type for this ?

Rgds and thanks in advance

XPS 12 will not turn on Fully

November 4, 2016, 3:08 am

≫ Next: XPS 13 L321 - Spare Part - Battery in Turkish Market- TURKEY

≪ Previous: Inspiron Gaming 7566 M2. SSD selection query

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Hi There  please help went to turn it on today screen lights up black background with Dell logo and timer circle just keeps whirring round and  round almost two hours now. sounds like all internal security live but that it.

please can you provide solution

Jonathan

XPS 13 L321 - Spare Part - Battery in Turkish Market- TURKEY

November 4, 2016, 3:56 am

≫ Next: USB 3.0 speed

≪ Previous: XPS 12 will not turn on Fully

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I cannot find battery of my XPS 13 L321's battery in Turkish market in Turkey. Can you please give me an address that I can purchase this battery?

Thanks in advance.

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USB 3.0 speed

November 4, 2016, 4:04 am

≫ Next: Inspiron 5000 problem with internet

≪ Previous: XPS 13 L321 - Spare Part - Battery in Turkish Market- TURKEY

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I have Inspiron 5558 + Fresh win 8.1 install fully updated. I have an external USB HDD to which I am copying a large file from this laptop. If i use the laptop's USB 3.0 port, i am getting transfer speeds <4 MBps . If i use the USB 2.0 port, i get ~30MBps transfer speeds.

What am I missing here ? Any driver in particular I should update somewhere ?

Inspiron 5000 problem with internet

November 4, 2016, 7:16 am

≫ Next: smart cards for e7450

≪ Previous: USB 3.0 speed

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Hi,

I have a brand new 3 days old Inspiron 17" 5000, ordered form Dell's website.

It was very slow to start but worked for the first day.  Now since 2 days I have problem with my internet connection. It appears that when this computer is ON, the internet is so slow, that nothing works. When I stop this computer, my iMac and my iPhone are working great and super fast again.

is it the Dell or Windows 10 doing something ???

thank you for your help.

smart cards for e7450

November 4, 2016, 7:23 am

≫ Next: Dell 17R 7220 Touchpad issue

≪ Previous: Inspiron 5000 problem with internet

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Hi


I have latitude E7450 with contactless smart card reader. i'd like to buy a card for that, but I don't know which tyle. I know there are cards like:

• standard Unique 125 kHz
• standard HID 125kHz
• standard HID iClass 13,56 MHz
• standard Philips Mifare 13,56 MHz
• standard Philips iCode 13,56 MHz

I'd like to crypt my hard drive with bitlocker and logon to my laptop.
Can yopu tell me which card I should buy?

Dell 17R 7220 Touchpad issue

November 4, 2016, 8:33 am

≫ Next: What is so special about an Inspiron 17R 7720 "Special Edition"?

≪ Previous: smart cards for e7450

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I just received my laptop back from Dell after having the motherboard and touch pad fixed.  But now. Even when I go into the settings to shut off the touch pad. The led light on it does not come on like it did before. I have checked the drivers for it. I have from Dell's site. Even though the current one on the site says when installing I am trying to install a older version.  Anyway I installed it. And when I reboot. The touch pad is active again. So I go into settings and shut it off. And then it doesn't work. But again if I shut down or reboot. it's back on!  And the LED light on it is not on!  What can I do to resolve this issue?

I am on Windows 10. And having no other issues other the touch pad. I hate that I have to make a desktop short cut to the settings just to shut it off when I turn on cause I don't know how else to turn it off.

What is so special about an Inspiron 17R 7720 "Special Edition"?

November 4, 2016, 9:40 am

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I have two Dell Inspiron 17R 7720 laptops. My "old" one I bought direct from Dell in 2012, the "new" one, advertised as an "Inspiron 17R 7720 Special Edition",  I bought on Ebay a couple of weeks ago. I still have the original paperwork for the old one from when I purchased it from Dell and there is no mention of "Special Edition" in the paperwork. Both are identified only as "Inspiron 7720" on the label on the underside of the computer, and there are no "Special Edition" markings or labeling anywhere on the new computer.

Hardware is pretty much identical, 1TB Samsung ST1000LM024HN HDDs, 8 GB RAM, Intel HD Graphics 4000/Nvidia GeForce GT 650M Video/3D graphics, Backlit Keyboard on both. The only hardware differences are the old computer has an Intel Core i7-3610QM processor (specified by me when I ordered the computer) and a 32GB mSATA SSD while the new computer has an Intel Core i5-3210M processor and no mSATA SSD. 

So what makes the "Special Edition" so special? Is there REALLY anything different about "Special Edition" computers, or was that just some sort of marketing hype?