I just got my Laptop fixed for a memory problem last week and I have be using it since it was fixed now it won't allow me to login my profiles both are administrator accounts but only 1 is supposed to have a password but the secondary administrator account says it needs a password but my first administrator is talking about login error and my computer awhile back did an automatic update to Windows 10 without my permission and when I switched it back to Windows 7 it said Windows not genuine could that be why I can't login if so my laptop didn't come with a startup disk so how can I fix it

So I just got an xps 15 9550 last week and I'm not sure if i got a lemon or not.

1. The laptop is not flush on a flat surface. The bottom right corner of the base is lifted slightly and wobbles if i put my hand on that corner. I had this problem with my MBA and i just sort of bent the shape back with force, but eventually it just goes back to being wobbly.

2.I don't know if it was the settings (I didn't touch anything) but i left it closed in sleep mode unplugged over night and the battery drained from 100 - 0% overnight. I have the 56W battery so maybe thats why?

3.This is a small problem but really annoying. I can't wake the laptop up from sleep mode pressing any keys on the keyboard. Same with the touchpad. No swiping will wake it up. BUT if i click the left click it will wake up or if i click the power button it will wake up. It is like the keyboard just dies when it is in sleep mode.

For problem #2 i just keep it plugged in 24/7 now.

For problem #3 I tried everything i could think of. Updating Bios, drivers. Going into device manager and enabling "allow this device to wake". However there are like 4 different keyboard devices under the keyboard dropdown list and i could only check that setting for the 3rd one in the list. I think its called HID keyboard device (003).

I really don't think anyone else has these problems because google doesn't really bring up similar results for the xps15. I really  like this laptop and want to keep it, but i got the i7 one and payed a little extra so I would want everything to work perfectly. Also I tried dell support, but the lady just did not know what she was talking about. She thought I was talking about shut down settings. Eventually I asked for a different technician and was put on hold for about an hour and half before hanging up.

Please help mee

i have had a problem with my touchpad for a whie now.

the touchpad locks itself to scrolling and zooming, and cant move the cursor anymore.

in order to fix this problem temporarily, i have to close the laptop or restart it.

i dont find any solutions.

i have tried disabling two-finger scrolling and zooming in mouse properties.

PLEASE HELP,

My Dell Inspiron 15 5558's keyboard backlight will not stay on. I just installed the Dell Feature Enhancement Pack 2.2.1, and no help.

When I go into the Control Panel, Hardware and Sound, "Dell Keyboard Backlight Settings", the third tab on it is for "Backlight," but it is greyed out and I cannot use it.

I have just spent way too much time today trying to chase this down on Google and in Dell forums, but I remain stuck.

 Any help would be greatly appreciated,

Thank you,

JJ

Still waiting and hoping new information is out there to help get my WD15 fully functional. The USB 3.0 ports still don't work, at all. Everything's updated on the XPS 13 9350 it's attached to. Still frustrated about the money I spent on this thing and it doesn't work as advertised. Come on Dell, help a fella out.

So I recently discovered that you can now get a GTX 1080 in to a notebook (however I have yet to find a retailer or site that sells just the GPU). Any links to a website or retailer would be lovely. With such a high performance GPU I'll will need a better CPU as well. But I am worried that my laptop cooler will not be able to control the heat. Obviously I don't want to fry my computer so confirmation on the amount of heat from a better GPU and CPU would be nice as well. Is thermal paste recommended? Also, would it be better to get a electronic store to install the components or would it be easier to install them myself (I don't trust myself enough)? 
Any help at all would be appreciated.

Current GPU and CPU:
Nvidia GTX 770M
Intel Core i7-4700MQ

I ordered the Dell i5458 on the 25th of August for school. What a drag, man.

I was wondering if my issues were Windows 10 related or hardware related?

Picture it, sicily 1914 - jk... more like August 28th 2016. I get the new Dell laptop and open it with some excitement. Update software and drivers first, load my available softwares (Office, Adobe CC, Steam) and head off to my college classes. Touch screen is great, UE is great.

*WHIIIRRRRR rrrrrr pthththtp* First rando shut down, of many.

Call Dell. "hurr durr hurr hurr durr hurr durr" - fix

yassssss. Play some games, surf some web, complete the college thing

problem again "..........."

simply won't start up at all this time.

Call Dell. "There's a magic trick for this, sir" - fix

20 minutes of notes during a documentary - *pthththtp"

simply won't start up again. My face =)> :|

Dell support: "send it in we'll replace a thing. 7-10 days."

me: "no"

Amazon: "return it, breh"

I can't for the life of me understand why I would want to send it in for service after 2 different techs took over my laptop remotely and couldn't fix anything. Is it windows or bad hardware? I just know it was a terrible experience dealing with Dell when they sent me a festering failure.

awks.

Hi,

Can Dell give me a master password to my PC?

I don't know the password and I can't currently change BIOS settings.

I am using a Latitude e6410 - any help (even a contact email for the master password from Dell!) would be greatly appreciated.

Thanks,

-Andy.

Hey all. 

I've got a Dell Latitude E6320 where the driver installer for the Dell Wireless 1530 wireless card fails.  I'm running Windows 7 64-bit, the computer boots in UEFI mode, and I've installed all of the drivers according to the Latitude E-Family Re-Image Guide.

I've got a log, as well, it says this:

[09/13/16 16:24:47]    Dell Update Package Execution Start
[09/13/16 16:24:47]    Original command line: E6320-NIC_DRVR_WIN_A01_R294111.EXE  /s
[09/13/16 16:24:47]    DUPFramework version: 3.0.80.1
[09/13/16 16:24:47]    User Command: unattended
[09/13/16 16:24:47]    DUP Capabilities Value: 6291455 (0x5FFFFF)
[09/13/16 16:24:47]    DUP Vendor Software Version: A01
[09/13/16 16:24:47]    Local System/Model Compatible with this Package? Yes
[09/13/16 16:24:47]    Local System OS Version: 6.1.1.0
[09/13/16 16:24:47]    OS Compatible with this Package? Yes
[09/13/16 16:24:47]    Local System OS Language: EN
[09/13/16 16:24:47]    Language Compatible with this Package? Yes
[09/13/16 16:24:48]    Identified Behavior : unattended
[09/13/16 16:24:48]    Temporary payload log file name: C:\Users\Administrator\AppData\Local\dell\drivers\E6320-NIC_DRVR_WIN_A01_R294111\DUP9B64.tmp
[09/13/16 16:24:48]    Translated Command Line : setup.exe /s /v" LOGFILE="C:\Users\Administrator\AppData\Local\dell\drivers\E6320-NIC_DRVR_WIN_A01_R294111\DUP9B64.tmp""
[09/13/16 16:24:48]    Path : C:\Users\Administrator\AppData\Local\dell\drivers\E6320-NIC_DRVR_WIN_A01_R294111
[09/13/16 16:24:48]    Identified Behavior : unattended
[09/13/16 16:24:49]     Append File : C:\Users\Administrator\AppData\Local\Dell\UpdatePackage\Log\E6320-NIC_DRVR_WIN_A01_R294111.txt
[09/13/16 16:24:49]    
--- Start of Payload log ---

[09/13/16 16:24:49]    
--- End of Payload log ---

[09/13/16 16:24:49]    Vendor Software Return Code: 117
[09/13/16 16:24:49]    Name of Exit Code: ERROR
[09/13/16 16:24:49]    Exit Code set to: 1 (0x1)
[09/13/16 16:24:49]    Result: FAILURE
[09/13/16 16:24:49]    Name of Exit Code: ERROR
[09/13/16 16:24:49]    Execution terminated at date-time 09/13/16 16:24:49
[09/13/16 16:24:49]    ######

਍਍[09/13/16 16:34:45]    Dell Update Package Execution Start
[09/13/16 16:34:45]    Original command line: "C:\Users\Administrator\Desktop\Drivers - Dell Latitude E6320\E6320-NIC_DRVR_WIN_A01_R294111.EXE"
[09/13/16 16:34:45]    DUPFramework version: 3.0.80.1
[09/13/16 16:34:46]    User Command: attended
[09/13/16 16:34:46]    DUP Capabilities Value: 6291455 (0x5FFFFF)
[09/13/16 16:34:46]    DUP Vendor Software Version: A01
[09/13/16 16:34:46]    Local System/Model Compatible with this Package? Yes
[09/13/16 16:34:46]    Local System OS Version: 6.1.1.0
[09/13/16 16:34:46]    OS Compatible with this Package? Yes
[09/13/16 16:34:46]    Local System OS Language: EN
[09/13/16 16:34:46]    Language Compatible with this Package? Yes
[09/13/16 16:34:47]    Identified Behavior : attended
[09/13/16 16:34:47]    Temporary payload log file name: C:\Users\Administrator\AppData\Local\dell\drivers\E6320-NIC_DRVR_WIN_A01_R294111\DUPB125.tmp
[09/13/16 16:34:47]    Translated Command Line : setup.exe /v" LOGFILE="C:\Users\Administrator\AppData\Local\dell\drivers\E6320-NIC_DRVR_WIN_A01_R294111\DUPB125.tmp""
[09/13/16 16:34:47]    Path : C:\Users\Administrator\AppData\Local\dell\drivers\E6320-NIC_DRVR_WIN_A01_R294111
[09/13/16 16:34:47]    Identified Behavior : attended
[09/13/16 16:34:54]     Append File : C:\Users\Administrator\AppData\Local\Dell\UpdatePackage\Log\E6320-NIC_DRVR_WIN_A01_R294111.txt
[09/13/16 16:34:54]    
--- Start of Payload log ---

[09/13/16 16:34:54]    
--- End of Payload log ---

[09/13/16 16:34:54]    Vendor Software Return Code: 117
[09/13/16 16:34:54]    Name of Exit Code: ERROR
[09/13/16 16:34:54]    Exit Code set to: 1 (0x1)
[09/13/16 16:34:54]    Result: FAILURE
[09/13/16 16:34:56]    Open file: C:\Users\Administrator\AppData\Local\Dell\UpdatePackage\Log\E6320-NIC_DRVR_WIN_A01_R294111.txt
[09/13/16 16:35:24]    Open file: C:\Users\Administrator\AppData\Local\Dell\UpdatePackage\Log\E6320-NIC_DRVR_WIN_A01_R294111.txt

Have a new XPS 15 laptop (since December 2015) and from Day One the display dims to less than half brightness at least once between uses.  It seems to be fine once I go to Settings and reset to 50 Brightness.  But it has begun to flicker slightly and concerned that something more serious will occur.  Have had a few driver error messages but not recently.  Again, this is not unplugged on a power saver program.  It's plugged in.

Have a Best Buy Geek Squad plan and finally finished a warranty call today on phone/chat where the tech made sure the latest updates have been applied to the chipset/graphics drivers. Unfortunately, the problem still exists (15 minutes later) and I can't afford to be without this laptop to check into the Geek Squad hospital for a couple of weeks.  Anyone else having this problem?  Any solutions that keep my laptop in my hands?

Otherwise, the laptop is fast (SSD & 6th gen I7) and the display (at my brightness level) looks good.

Thanks, Rob

Ever since upgrading to windows 10 my laptop will not go into sleep mode, it just shuts off. Even when I specifically click the sleep button. When I go to us it again, I find it has turned off and I must restart it. 

The error code I got on my Latitude e6440 was 3 beeps, then 2 beeps, then 1 beep, and it repeated until I turned the laptop off. What's wrong with it? I want to fix the issue if possible. Thanks!

Hi,

seen that the TB3 dock is not available at the moment, is there a solution to to link my monitor 4k to the XPS15 9550 not by hdmi port because i need it for a tv decoder?

thanks

Hi,

I'm failing to figure out if it is possible to operate two QHD-Monitors (UP2516D) with a WD15 452-BBOT and what the framerate would be. The Dell website just tells me that there are up to three monitors (1x4K + 2xHD) possible - what I don't know is, if there is more bandwidth available when I only connect two monitors, none of them with 4K resolution. My PC is an XPS13 9350-4884, in case that matters.

Thanks, iko

Hi

My fan on my XPS13 is very noisy and my laptop also gets very hot. I ran the diagnostic and it failed for the Fan Test with error:

Error code 2000-0511 - validation 67172.

I'm on BIOS A10.

What could the solution be?

regards

Jesper

Hi,

I've seen that the Thunderbolt TB15 Dock is not valaible anymore in Italy due to hw problems. Do you know if a new one is arriving?

Thanks

I will try to describe my problem as best as possible. I have a DELL Inspiron 11 3000 that I purchased about 2 years ago. I updated it to Windows 10 last year when the update was available.

It was working fine until about 2 weeks ago when the laptop froze. No mouse reaction, no Ctrl-Alt-Del reaction. The only way to make it react was by holding down the power button for about 6 seconds. I also noticed that the screen went black and random flashes of white rectangles and lines would flash on the screen as I moved the laptop screen. In some cases, the problem would repeat after restarting the laptop.

Further tests revealed that the screen would flash with different patterns of white rectangles and lines depending on pressure applied to the corners of the laptop's main area (that is, the bottom part of the laptop). I also noticed that the laptop was getting unusually hot and in one case it was hot while it was powered down and charging.

The problem occurs sporadically. When it does happen, the laptop is completely unresponsive, except for the strange flashes whenever the main laptop body is flexed. The flexing is minimum, as the laptop is sturdy, but not 100% solid. I should note that we take great care of this laptop. It has not been dropped, banged or crushed in any way.

I can post a video of the laptop's behavior if necessary, but will need to wait till it happens again.

Any orientation or suggestions on how to troubleshoot it or actions to take are welcomed and appreciated. Thank you! Saga.

hi can someone help me in enabling my wifi and bluetooth options? i cant find it anywhere. also im having problems with my SM Bus Controller and UNknown device. it seems missing. thanks in advance.

Hi,

I need N5010 bios administrator password. I don't speak English. :-(

Bye.

I very recently purchased a xps 13 9350. I unboxed it last night and out of box I noticed that it would make a buzzing noise seemingly randomly. So I will list all the symptoms here and the troubleshooting I have done and maybe perhaps someone with more electrical knowledge than myself will be able to help.

Symptoms

As I said there is an electrical buzzing noise coming from the top left part of the chassis, it is most audible near the escape key but it is in that general area. Escape key, the 3 key, the R key, and around the tab key.

If I were to describe the noise I would say it sounds like an electrical buzz similar to when something is shorting out or an arc is made. I would also say it is very similar to coil whine or the noise a mechanical hard drive makes when the read write heads are moving. It is also vaguely similar to the noise a cicada makes.

The noise also seems to happen randomly, sometimes it is present and sometimes it is not. The same is to be said for its intensity, sometimes the noise is VERY audible (can be heard no matter where you are in the room) or sometimes it is very quiet and can only be heard if you but your ear right next to the places I listed earlier.

Furthermore the noise seems to intensify when there is a lot of movement on the screen. If I scroll up and down quickly on a page the noise will become more present and get louder. In fact as I type this it seems to act up randomly when I press keys or it will occur even when I am not touching the laptop.

Troubleshooting

Now since I discovered this problem last night I have read probably every thread I can find using google on xps 13 buzzing issues so I am going to get some things out of the way early.

This laptop does not have an optical drive.

My model has a nvme SSD which has no moving parts and would not be making noise, I doubt it is related to the electrical of the SSD as it is located more towards the center of the chassis.

I highly doubt it is the fan considering the location of the noise as well as how it sounds. The noise of the fan is very distinguishable and different. I can hear the fan the same time the buzzing is happening and they are very different sounds.

It is not my AC power adapter as the noise occurs regardless of the laptop being plugged in or not.

People in other forums have suggested that it is related to the Intel display drivers, I have tried disabling the drivers and the noise is present regardless, no change.

Other people have suggested changing some power saving settings in the integrated graphics control panel, the noise is present regardless of what those settings are set to.

Other forums have also suggested that brightness settings have a role to play, no matter what my brightness is set to the noise does not change.


This is a VERY long post but I want to be as detailed as possible for the people who might be able to help me with this issue and for anyone else who might find this post later on. ANY help is greatly appreciated and I will keep a close eye on this forum to reply back as quickly as possible.


Also this video is not mine but the sound is VERY similar to the noise my laptop is making, hopefully this will help as well.

www.youtube.com/watch